Article 1 : Preamble
The present general conditions of sale apply exclusively between the owner of the site and any person visiting or making a purchase via the site.
Any Internet user can take note of the general conditions of sale on the site. These general conditions of sale may be subject to change, the conditions applicable are those in force on the site at the date of placing your order.
Article 2 : Contract
2.1 Conditions for placing an order
You declare to be at least 18 years old and to have the legal capacity or to be holder of a parental authorization allowing you to place an order on the site.
Any order placed on the site must correspond to the normal needs of a household.
2.2 Steps to conclude the contract
After placing your order, we send you an e-mail confirming the elements of your order.
We inform you by e-mail when your items have been shipped. This e-mail constitutes our acceptance of your order and thus forms the contract of sale between you and us.
These contracting steps apply regardless of the purchase process on the site.
When you place your order, we do not inform you of the availability of the products you wish to purchase.
However, if despite our vigilance the products are temporarily unavailable (out of stock, reissue, etc.) after your order, we will inform you by e-mail and invite you to cancel or modify your order.
If the products are definitively unavailable (out of stock, stop of manufacturing or reedition, etc.) after your order, we will automatically cancel your order and inform you by e-mail.
Article 3 : Price and availability
The prices displayed on the site are indicated in Euros including all Luxembourg taxes (Luxembourg VAT and other applicable taxes), excluding participation in shipping costs, processing costs of your order, special bank charges and packaging costs.
We can accept your orders within the limits of available stocks. We cannot provide you with details of this availability on a daily basis. The delivery times are mentioned as an indication under the heading "delivery" and in no case we can guarantee these times.
If, despite our vigilance, the articles are unavailable, we will inform you by e-mail as soon as possible. In case of unavailability, we reserve the right to provide you with a replacement item of equivalent quality and price. In this case, the costs of return following the possible exercise of the right of withdrawal will be at our expense. In the event that we cannot provide you with an item of equivalent quality and price, you may cancel your order.
We remind you that your payment card is debited at the time of online payment via our bank by secure system, as soon as your payment is validated by you on the bank's website. Therefore, in the event that an item is not available and no replacement item can be delivered, you will be refunded.
Despite our best efforts, it is possible that a small number of the items listed on our site contain a pricing error. Please be assured, however, that we will verify the prices during the shipping process. If the corrected price is lower than the price on the site, we will apply the lower price and send your item to you. If the corrected price is higher than the price displayed on the site, we will inform you and proceed to cancel your order unless you choose to accept the order at the new price.
Article 4 : Customs duties
Any order placed on the site and delivered outside of Luxembourg may be subject to possible taxes and customs duties that are imposed when the package reaches its destination. These customs duties and possible taxes related to the delivery of an item are at your charge and are your responsibility. We are not obliged to check and inform you of the applicable customs duties and taxes. To know them, we advise you to inquire with the competent authorities of your country.
Article 5 : Payment
You can pay by credit card, or by any other payment method proposed at the end of your order.
The cards issued by banks domiciled outside Luxembourg must be international bank cards. In case of payment by credit card, the amount of your order is debited upon validation of the acceptance of payment by you on the secure service of the bank.
Article 6 : Returns
The articles can be neither taken back nor exchanged.
Article 7: Deliveries:
The standard delivery rate starts from 4,50€ per order. It is free for any order superior or equal to 50€.
Article 8 : Property reserve
The delivered goods will remain our property until you have fulfilled all your obligations to us, and in particular until the complete payment of the price, if necessary increased by the interests.
Article 9 : Guarantee of the hidden defects and responsibility
In the event that the items we have delivered to you have a hidden defect, you can choose between the cancellation of your contract of sale against full reimbursement of sums paid and return costs (in standard mode) or the retention of the item delivered with a reduction in price.
We decline any responsibility in the hypothesis where the delivered article would not respect the legislation of the country of delivery.
We commit ourselves to bring all the care in use in the profession for the implementation of the service offered to the customer. Nevertheless, our responsibility will not be retained in case of failure to our contractual obligations due to a fortuitous event or a case of force majeure as defined by the jurisprudence rendered by the Luxembourg courts.
Our responsibility will not be engaged in case of delay due to a stock shortage at our suppliers. In addition, in case of non-substantial differences between the photos of presentation of the articles on our site, texts and illustrations and the ordered articles, our responsibility will not be engaged.
We implement all the means at our disposal to ensure the services objects of the present general conditions of sale. We are responsible for any direct and foreseeable damage at the time of the use of the site or the conclusion of the sale contract between us and you. In no event shall we be liable for loss of profits, loss of business, loss of data or loss of profits or any other consequential damages or damages that were not foreseeable at the time of use of the Site or the conclusion of the contract of sale between you and us.
The limitation of liability referred to above is inapplicable in case of theft or gross negligence on our part, in case of personal injury or liability for defective products.
Article 10: License to access the site
We authorize you, on a non-exclusive and revocable basis, to create a hyperlink pointing to the home page of the site on the condition that this link can not create against our company, or our products or services, a misleading, false, pejorative or may cause us harm. In no case the creation of this hypertext link can engage our responsibility, in any capacity whatsoever, on the content of your site. Any use in your link of our logo, our brand or our graphics requires our express written permission.
Article 11: Comments, reviews, communications and other content
Users of this site may send us reviews, comments or other content; submit suggestions, ideas, questions or other information as long as such content is not illegal, obscene, abusive, threatening, defamatory, infringing on intellectual property rights, or harmful to third parties and does not consist of or contain computer viruses, political activism, commercial solicitations, mass mailings, chain letters or any other form of "spam. You may not use a false e-mail address, impersonate any person or entity, or lie about the origin of the content. We reserve the right, at our sole discretion, to remove or edit any content.
Article 12: Protection of personal data
All information related to your order is only used by THE SPICE COLLECTION. This information is neither shared with third parties nor resold.
Article 13: Applicable law and jurisdiction
These general terms and conditions of sale are subject to Luxembourg law and the Vienna Convention on Contracts for the International Sale of Goods. All disputes relating to the commercial relationship between you and us are subject to the exclusive jurisdiction of the Luxembourg courts.